Help and Information
Products
Our bamboo bedding is made entirely from high-quality bamboo viscose, known for its softness and quick-drying properties. The bamboo-cotton blend fabric combines bamboo viscose with cotton fibers, enhancing the breathability and durability of the bedding material.
Our bamboo bed sheets are particularly resistant to pet hair thanks to their antistatic properties and the densely woven fabric with a high thread count. Our bamboo-cotton blend fabric, on the other hand, is more durable and better withstands your pet's activities – an optimal solution between repelling pet hair and longevity.
Our bedding is crafted with the utmost care and attention to detail, offering a luxurious thread count of 300 in both our bamboo and bamboo-cotton blends. For an even more exclusive experience, our ultra-luxurious bamboo bedding set features an impressive thread count of 460, guaranteeing unparalleled comfort and the highest quality.
Both bamboo and bamboo-cotton bedding possess natural antibacterial properties, which are attributed to the bamboo quinone contained in their fibers. This special characteristic of bamboo provides natural antibacterial, mite-repellent, odor-inhibiting, and insect-repellent effects, thereby creating an unfavorable environment for bacterial growth.
If you sweat easily at night, we recommend our bedding made from bamboo and eucalyptus. These fabrics are naturally quick-drying and temperature-regulating, so you can sleep comfortably cool. Thanks to their excellent breathability, they keep you cool throughout the night and are therefore ideal for anyone who sweats easily at night.
Both our bamboo fabric and our bamboo-cotton blend fabric contribute to regulating body temperature. Bamboo fabric is known for its quick-drying properties and breathability, making it ideal for people who sweat easily at night. The bamboo-cotton blend combines the advantages of bamboo and cotton, offering balanced temperature regulation for those who prefer a slightly warmer feel or sleep in temperate climates. The choice depends on personal preferences, temperature sensitivity, and the climate or season.
Thanks to the natural cleaning and antibacterial properties of our fabrics, our products are made without the use of additional synthetic antibacterial agents, making them ideal for sensitive skin.
Our bedding is carefully maintained and properly packaged, but we strongly recommend washing it before first use. This not only makes it softer and provides a more comfortable sleeping experience, but it also adapts better to your mattress.
The dimensions for each of our products can be found in the "Size" section, which is located on every product page under "Product Details".
Our fitted sheets are equipped with deep pockets to ensure a secure and snug fit for mattresses with a height of 45.7 cm (18 inches). You can find the product dimensions on the respective product page in the "Size" section.
No, our duvet covers and duvet cover sets do not contain filling or a duvet. They serve as a protective layer for your duvet and protect against dust, dirt, and pet hair. With our duvet covers, you extend the lifespan of your duvet or your dry-clean-only duvet. Additionally, they offer you the possibility to change the appearance of your bedding and coordinate the colors with your sheets and room decor.
Our bamboo bedding has been carefully designed to ensure a secure and comfortable fit on your mattress. The material naturally provides support, and our fitted sheets are equipped with deep pockets for a perfect fit. You can rely on our bamboo bedding to stay in place all night long, allowing you an undisturbed sleeping experience. Thanks to its luxurious softness and excellent temperature regulation, our bamboo bedding offers you comfort and complete relaxation.
- Use a neutral detergent.
- Machine wash with cold water
- Do not bleach
- Tumble dry at low temperature
If you have any further questions, please contact us.
Order
For orders delivered to the respective states, sales tax is charged in accordance with applicable tax laws. Please note that sales tax rates vary by state and may change. To determine the exact sales tax amount for your order, please enter your delivery address during the ordering process.
MasterCard, Visa, PayPal, AMEX, ShopPay, Apple Pay, Klarna, and Google Pay.
After your order, you will receive a confirmation email with all important information. Please check your inbox, including your spam folder, for the confirmation email.
To make changes to your order, please contact our customer service team at contact@slashop.com. Please provide us with the details of the desired changes. Please note that changes to your order are only possible before shipping.
Please contact our support team at contact@slashop.com. Please inform us of your issue as soon as possible, including the incorrect address and the correct delivery address. Please note that changes to your order are only possible before shipping.
To cancel your order, please contact our customer service. Please note that changes to your order are only possible before shipping.
After canceling your order, it usually takes 3 to 10 business days for the refunded amount to appear in your account. The duration may vary depending on your bank's processing time.
If you have received the wrong item, please contact our customer service directly or send an email to contact@slashop.com. Please provide your order number, the name and address of the recipient, as well as the product name. Our customer service team will assist you in resolving the issue.
Please send us an email with the details of the problem and pictures of the damage so that we can assist you further.
Yes, it is possible that your order was shipped in multiple packages to expedite delivery. Each shipment has its own tracking number. To track the remaining items, please refer to your shipping confirmation.
Shipping
We offer free shipping for all orders over CHF 109.
For orders under CHF 109, a shipping fee of CHF 9 applies. The fee is charged per order.
We strive to process and ship orders within 2–3 business days (Monday to Friday). If you order on Friday or over the weekend, we will start processing on Monday and ship your order within 2–3 business days. Once your order has been shipped, you will automatically receive an email with the tracking information.
Important shipping information:
•Rugs: 7 days processing time, 10-15 days shipping time.
Our standard shipping usually takes 7-15 business days.
Click on TRACK MY ORDER Then enter your order number and the associated email address or phone number.
If you have received the wrong item, please contact our team directly at contact@slashop.com. Please provide your order number, the recipient's name, the address, and the exact product description. Our team will promptly assist you in resolving the issue.
If your order has been marked as delivered but you have not received it, please follow these steps:
- Please verify the accuracy of the delivery address.
- Search the surrounding area, including your property and mailbox.
- Ask your neighbors or building management if the package was delivered to the wrong address.
- Please allow one business day for the package to be delivered. Sometimes packages are mistakenly marked as delivered.
If you have followed these steps and still cannot find your package, please contact us at contact@slashop.com. We are happy to help you find a solution. Please note that lost packages must be reported to us within 30 days of the stated delivery date.
Returns & Exchanges
Currently, we are unfortunately unable to offer exchanges. We recommend that you initiate the return of the item you wish to send back via our online form.Return Center and place a separate new order for the desired item. Once we have received your return in our warehouse, we will refund the purchase price via your original payment method. Before submitting your request, we ask you to read our return policy.HereThe
At Slashop, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to assist you with the return. Please note that unused and unwashed items can be returned within 30 days of delivery. Shipping costs are non-refundable. Items marked as "Final Sale" or with a discount of 50% or more are excluded from exchange and return. For more information, please see here: REFUNDS & EXCHANGES
As soon as we receive and process your return, we usually require 2–3 business days for the necessary inspections. After processing your return, we will initiate the refund to your original payment account. Please allow 3–7 business days for the refund to be processed and credited to your account.
We believe in giving used products a second life. All used and defective items are donated to local charities or animal shelters.
Did you not find your answer?
Write to us at contact@slashop.com